Luton Terms and Conditions

PLEASE NOTE THAT THIS WEBSITE IS A BOOKING/ENQUIRY/CONTACT SERVICE OPERATED BY PRACTICAL CAR & VAN RENTAL LTD ON BEHALF OF OUR FRANCHISEES. ANY BOOKING/ENQUIRY/CONTACT IS MADE WITH THE FRANCHISEE AND ANY LEGAL CONTRACT IS ENTERED INTO BETWEEN THE RENTER AND THE FRANCHISEE DIRECTLY, NOT PRACTICAL CAR & VAN RENTAL LTD. THE DETAILS OF THE LEGAL ENTITY CAN BE FOUND ON THE FRANCHISEES WEBPAGE OR BY CONTACTING PRACTICAL HEAD OFFICE ON 0121 772 8599.

• All drivers and/or payees must show valid original driving licences plus 2 forms of ID, copies are not accepted. ID's must be no less than 3 months or 12 weeks old. See below for the GB licence check procedure.
• All pricing is per day and subject to availability.
• Minimum rental period is 24 hours (unless stated otherwise).
• All rentals include insurance (subject to excess, breakdown cover, mileage (subject to local limits) and VAT).
• All rentals are subject to the insurance qualification of all driver's full details can be found:- Terrms & Conditions PDF.
• Collision Damage Waiver may be available – please ask for details.
• The Damage and Theft excess may vary by location – please ask for details.
• Van Rentals are subject to an overhead roof damage excess.
• Additional Drivers are acceptable at an additional cost.
• Drivers must have held their licence for a minimum of 12 months (or 2 years if the driver is under 25 or a non UK licence holder and local restrictions may apply too).
• Deposits by credit or debit card are required on all rentals. Payment is generally taken when you collect the vehicle, however this policy varies, please check with your renting location as some sites require a booking deposit.
• When you reserve a vehicle with us we will assume your drop off time is the same as your pick up time UNLESS YOU MAKE IT CLEAR OTHERWISE.

Car Hire Age Range: 23-75 (this may vary on some makes and models)
MPV Hire Age Range: 25-75 (this may vary on some makes and models)
Van Hire Age Range: 23-72 (this may vary on some makes and models)
Minibus Hire Age Range: 25-70 (this may vary on some makes and models)
Drivers outside these ranges may be accepted subject to insurance clearance (surcharges may apply)

• Foreign Licence Rules - We must be able to read and understand the licence presented and establish it is valid. We cannot accept an International Drivers Permit on its own without the original under any circumstances. European Licences with the EU symbol are acceptable without an International licence. IDP's are intended for the purpose of translation and validity of the original. The onus is on the Renter to provide a translation to confirm all our Insurance Risk questions.
• Sat Nav units may be available - please ask for details.

Each of our franchisees is a separate legal entity and as such Practical Car & Van Rental Ltd can not and will not be held responsible for any financial recompense or legal liability deemed appropriate by any third party.

Cancellation and No Show Policy

If your travel plans change, you may normally cancel your booking free of charge anytime up until 24 hours before your rental is due to start except rentals commencing on a Monday which require 48 hours notice of cancellation. Please check with your renting site if the local terms are different.

If you fail to pick up your car or van on the day your rental is due to start, or do not cancel with more than 24 hours notice prior to the time it is due to start, you will be required to pay at least £50 or the locations own designated fee.

Vehicles are subject to availability. If not available a free upgrade to the next vehicle group will be offered. The location you want to book with will give you a minimum 48 hours notice in the event that they have to cancel your booking in extreme unforeseen circumstances, Cancellation would only occur after every effort has been made to source an alternative vehicle/transport and where a free upgrade would not be appropriate.

GB Driving Licence Checking procedure.

You may check your licence yourself online no more than 72 hours in advance OR check at the rental office when you collect your vehicle.

This will add a few minutes to the normal procedure so please allow time for this to be done.

This is essential for Rental Companies to do in order to comply with the Insurance Companies Rules.

To check you will need your Driving Licence, National Insurance Number and Post Code.

First go to this web site address:- https://www.gov.uk/view-driving-licence

Log in with the full 16 digit driver number, National Insurance Number and Postcode.

Then choose to SHARE the driving licence information, this page can be printed as well. If you cannot print - no problem - BUT make sure you bring the SHARE code to the rental office along with the licence and your ID. NB note the share code is case sensitive​.

All GB Drivers Must Do This

On arrival at site the renting location will enter the SHARE code that you the driver(s) have been given. This will be printed and retained (on ONE page) all of the drivers information. The rental company has to have this information for their Insurance Company.

There is also another option for GB customers who have trouble on the web checking their own licence or who don't know their National Insurance number. If GB licence holders cannot generate a code online then you can call 0300 083 0013 (national rate from a land line) and DVLA will provide you with a SHARE code. Monday to Friday 8.00am to 7pm, Saturday 8.00am to 2pm. National Insurance number NOT needed.

Alternatively you can call DVLA on 0300 790 6801 (national rate from a land line) and leave permission for your driving record to be checked verbally by a nominated person or organisation. You have to go through 3 levels of options which are 1 - 4 - 2. This permission is valid for 7 days. Monday to Friday 8.00am to 7pm, Saturday 8.00am to 2pm. National Insurance number NOT needed. The nominated site who needs the information then calls DVLA, states who they are and that there is a verbal message allowing them the information. DVLA will then give the details the site needs (entitlements and endorsements).​

International and European License

We accept both valid International Driving Permits (IDPs) and European driving licenses. Customers must present a valid and recognized international or European license at the time of vehicle pickup. A surcharge of £15 per day will be applied to the rental fee. The surcharge covers additional administrative and insurance costs associated with European & International licenses. For rentals lasting three days or longer, the surcharge for non-European licenses will be reduced.

One-way rentals

We do not offer one-way rentals at this time. Customers are required to return the vehicle to the original rental location. Failure to comply with this policy may result in additional fees or penalties.

Opening Times & Out of Hours collection

Our standard opening hours are Monday to Friday from 09:00 to 17:30 and 09:00 to 14:00 on Saturday. During these hours, customers can pick up and drop off vehicles without any additional charges. Out-of-hours collection and drop-off services are available upon request, outside of our standard opening hours. Prior arrangements must be made by contacting our customer service team at least 48 hours in advance. An out-of-hours service fee will apply for each instance of out-of-hours collection or drop-off. 

On-Site Parking Available at a Minimal Charge

Enjoy the convenience of on-site parking during your rental period for a nominal fee. To make arrangements for parking your vehicle with us, please kindly speak to our dedicated team. We're here to assist you and ensure a seamless parking experience. Please note that while we provide secure parking facilities, we cannot accept responsibility for any damages or incidents that may occur. We recommend customers to take necessary precautions and ensure their vehicles are appropriately secured.

Cancellation and Change Policy

If you cancel 3 days or more before your specified pick up time you will receive a full refund of the total amount.

If you cancel your booking less than 3 days before your specified pick up time we will refund the full amount of the booking and charge a cancellation fee of £50. If the total amount is less than the cancellation fee no refund will be given.

If you do not cancel your booking before your specified pick up time we will refund the full amount of the booking and charge a cancellation fee of £100. If the total amount is less than the cancellation fee then no refund will be given.

If you modify your reservation, there is a possibility that rental rates can change on a daily basis so changing the dates or number of days may change the daily rate.

Pets Friendly & Cleaning Charges

Pets are allowed in rental vehicles with prior permission. Customers need to keep pets crated and return their rental vehicle in clean condition and free of pet hair to avoid cleaning/detailing fees. Service animals used by customers with disabilities are allowed in the vehicle without a carrier.

 

We dont charge Cleaning Fee. However, we expect rental vehicles to be returned in the same clean condition that they were first rented in. If a vehicle requires excessive cleaning or special cleaning products, a cleaning fee will be applied to your overall rental cost.

Fuel Policy

You have to return the vehicle with the same amount of fuel as when you collected it (the fuel level will be noted on your rental agreement when you collect your vehicle) or if you don’t return the vehicle with the same amount of fuel in, you will be charged for the remainder at the local fuel rate of that day, with an additional refuelling charge of 5 GBP (admin fee). 

PLEASE NOTE THAT THIS WEBSITE IS A BOOKING/ENQUIRY/CONTACT SERVICE OPERATED BY PRACTICAL CAR & VAN RENTAL LTD ON BEHALF OF OUR FRANCHISEES. ANY BOOKING/ENQUIRY/CONTACT IS MADE WITH THE FRANCHISEE AND ANY LEGAL CONTRACT IS ENTERED INTO BETWEEN THE RENTER AND THE FRANCHISEE DIRECTLY, NOT PRACTICAL CAR & VAN RENTAL LTD. THE DETAILS OF THE LEGAL ENTITY CAN BE FOUND ON THE FRANCHISEES WEBPAGE OR BY CONTACTING PRACTICAL HEAD OFFICE ON 0121 772 8599.