Heathrow Terms & Conditions
02085774460

Heathrow Terms and Conditions

PLEASE NOTE THAT THIS WEBSITE IS A BOOKING/ENQUIRY/CONTACT SERVICE OPERATED BY PRACTICAL CAR & VAN RENTAL LTD ON BEHALF OF OUR FRANCHISEES. ANY BOOKING/ENQUIRY/CONTACT IS MADE WITH THE FRANCHISEE AND ANY LEGAL CONTRACT IS ENTERED INTO BETWEEN THE RENTER AND THE FRANCHISEE DIRECTLY, NOT PRACTICAL CAR & VAN RENTAL LTD. THE DETAILS OF THE LEGAL ENTITY CAN BE FOUND ON THE FRANCHISEES WEBPAGE OR BY CONTACTING PRACTICAL HEAD OFFICE ON 0121 772 8599.

All drivers and/or payees must show valid original driving licences plus 2 forms of ID, copies are not accepted. ID's must be no less than 3 months or 12 weeks old. See below for the GB licence check procedure.
All pricing is per day and subject to availability.
Minimum rental period is 24 hours (unless stated otherwise).
All rentals include insurance (subject to excess, breakdown cover, mileage (subject to local limits) and VAT).
All rentals are subject to the insurance qualification of all driver's full details can be found:- Terrms & Conditions PDF.
Collision Damage Waiver may be available – please ask for details.
The Damage and Theft excess may vary by location – please ask for details.
Van Rentals are subject to an overhead roof damage excess.
Additional Drivers are acceptable at an additional cost.
Drivers must have held their licence for a minimum of 12 months (or 2 years if the driver is under 25 or a non UK licence holder and local restrictions may apply too).
Deposits by credit or debit card are required on all rentals. Payment is generally taken when you collect the vehicle, however this policy varies, please check with your renting location as some sites require a booking deposit.
When you reserve a vehicle with us we will assume your drop off time is the same as your pick up time UNLESS YOU MAKE IT CLEAR OTHERWISE.

Car Hire Age Range: 23-75 (this may vary on some makes and models)
MPV Hire Age Range: 25-75 (this may vary on some makes and models)
Van Hire Age Range: 23-72 (this may vary on some makes and models)
Minibus Hire Age Range: 25-70 (this may vary on some makes and models)
Drivers outside these ranges may be accepted subject to insurance clearance (surcharges may apply)

Foreign Licence Rules - We must be able to read and understand the licence presented and establish it is valid. We cannot accept an International Drivers Permit on its own without the original under any circumstances. European Licences with the EU symbol are acceptable without an International licence. IDP's are intended for the purpose of translation and validity of the original. The onus is on the Renter to provide a translation to confirm all our Insurance Risk questions.
Sat Nav units may be available - please ask for details.

Each of our franchisees is a separate legal entity and as such Practical Car & Van Rental Ltd can not and will not be held responsible for any financial recompense or legal liability deemed appropriate by any third party.

Cancellation and No Show Policy

If your travel plans change, you may normally cancel your booking free of charge anytime up until 24 hours before your rental is due to start except rentals commencing on a Monday which require 48 hours notice of cancellation. Please check with your renting site if the local terms are different.

If you fail to pick up your car or van on the day your rental is due to start, or do not cancel with more than 24 hours notice prior to the time it is due to start, you will be required to pay at least £50 or the locations own designated fee.

Vehicles are subject to availability. If not available a free upgrade to the next vehicle group will be offered. The location you want to book with will give you a minimum 48 hours notice in the event that they have to cancel your booking in extreme unforeseen circumstances, Cancellation would only occur after every effort has been made to source an alternative vehicle/transport and where a free upgrade would not be appropriate.

GB Driving Licence Checking procedure.

You may check your licence yourself online no more than 72 hours in advance OR check at the rental office when you collect your vehicle.

This will add a few minutes to the normal procedure so please allow time for this to be done.

This is essential for Rental Companies to do in order to comply with the Insurance Companies Rules.

To check you will need your Driving Licence, National Insurance Number and Post Code.

First go to this web site address:- https://www.gov.uk/view-driving-licence

Then choose to SHARE the driving licence information, this page can be printed as well. If you cannot print - no problem - BUT make sure you bring the SHARE code to the rental office along with the licence and your ID. NB note the share code is case sensitive.

All GB Drivers Must Do This

On arrival at site the renting location will enter the SHARE code that you the driver(s) have been given. This will be printed and retained (on ONE page) all of the drivers information. The rental company has to have this information for their Insurance Company.

There is also another option for GB customers who have trouble on the web checking their own licence or who don't know their National Insurance number. If GB licence holders cannot generate a code online then you can call 0300 083 0013 (national rate from a land line) and DVLA will provide you with a SHARE code. Monday to Friday 8.00am to 7pm, Saturday 8.00am to 2pm. National Insurance number NOT needed.

Alternatively you can call DVLA on 0300 790 6801 (national rate from a land line) and leave permission for your driving record to be checked verbally by a nominated person or organisation. You have to go through 3 levels of options which are 1 - 4 - 2. This permission is valid for 7 days. Monday to Friday 8.00am to 7pm, Saturday 8.00am to 2pm. National Insurance number NOT needed. The nominated site who needs the information then calls DVLA, states who they are and that there is a verbal message allowing them the information. DVLA will then give the details the site needs (entitlements and endorsements).

DRIVERS LICENCE REQUIREMENTS

PLEASE ENSURE YOU CHECK YOUR LICENCE BEFORE BOOKING AS NO REFUND IS PERMITTED IF CUSTOMER/ DRIVER HAS CERTAIN POINTS ON LICENCE WHICH INSURANCE CAN DECLINE.

PLEASE NOTE BOOKINGS 1 to 21 DAYS ARE ALLOWED 200 MILES PER DAY. BOOKINGS WITH HIRE DAYS MORE THAN 21 DAYS ARE PERMITTED WITH 2000 MILES IN TOTAL.

We do advise customers to inform us before collection if any points or convictions on licence.

Please note for cars and van’s driver’s age must be from 25 to 69 years to drive this vehicle, with a minimum of 2 year’s valid driving licence. For Minibus 12 seater, 15 seater or 17 seater driver must be aged between 30years to 69 years, clean UK driving licence, valid for more than 5 years. 15 seater and 17 seater drivers must have a D1 on licence.

Cancellation and changes

WE RESERVE THE RIGHT TO AMEND THE PRICE OF THE RENTAL IF THE VEHICLE IS BOOKED MORE THAN A MONTH IN ADVANCE.

BOOKINGS MADE ONLINE ARE NON REFUNDABLE. IN CASE ON CANCELLATION OR NO SHOW FULL HIRE IS CHARGEABLE.

ONE FREE CHANGE IS PERMITTED PROVIDING THE DATES REQUESTED ARE AVAILABLE BY EMAILING THE OFFICE. THEREAFTER CHANGE FEE OF £25.00 APPLIES. MAXIMUM CHANGES PERMITTED THREE PER BOOKING. WHEN AMENDING THE BOOKING THE NEW DATES CAN ONLY BE UPTO 3 MONTHS FROM THE ORIGINAL DATE OF COLLECTION SUBJECT TO OUR AVAILABILTY. IF UNABLE TO CHANGE TO NEW DATES AS PER THESE TERMS BOOKING WILL BE CANCELLED AND NO REFUND WILL BE GIVEN TO CUSTOMER.

PLEASE CALL OUR OFFICE ON 0208 577 4460 OPTION 2 FOR ANY POSSIBLE FLEXIBLE OPTIONS.

IT IS CUSTOMER RESPONSIBILTY TO PROVIDE US WITH THE CORRECT CORRESPONDENCE DETAILS. IF YOU DO NOT HEAR FROM US FOR MORE THAN 24 HOURS FROM THE TIME YOU MADE A BOOKING WE SUGGEST CALLING US ON 0208 577 4460 OPTION 2 TO RECONFIRM YOUR BOOKING.

Confirmation

All online bookings are pre-paid.

BOOKING CONFIRMATION ALL HIRE COSTS INCLUDE VAT.

Requirements for hire to bring with you on collection for driver

Full licence valid to drive in United Kingdom inc any international driving licence permit.

UK licence holders must generate a DVLA code, this code must be presented on arrival to Practical to do a licence check. This can only be done within 21 days prior to collection. Photo card part of licence must also be presented.

A credit card in your name deposit.

2 proofs of address within the last 3 months Utility bills, Passport, Bank statements etc.

PLEASE ENSURE YOU CHECK YOUR LICENCE BEFORE BOOKING AS NO REFUND IS PERMITTED IF CUSTOMER/ DRIVER HAS CERTAIN POINTS ON LICENCE WHICH INSURANCE CAN DECLINE.

Please note the insurance excess will be retained for any reported incident regardless of whether there is any damage to our vehicle.

RETENTION OF INSURANCE EXCESS

If a vehicle is involved in an accident regardless of circumstance or damage your insurance excess will be retained until such time as any insurance claims are finalised.

UNAUTHORISED OUT OF HOURS

Please note that our office hours which vary seasonally, will be clearly explained to you at the time of collection of your vehicle. In addition they are clearly displayed on our office door. If by any chance you are experiencing delays that may result in you arriving to drop of your car after we are closed, we need to be notified by telephone before we close. We will then give you instructions of where to safely leave the car and keys. Please note that any drop off or pick up out of our operating hours will incur additional charges.

If you fail to inform us that you will be unable to return within our opreating hours you will forfeit your deposit.

Practical - A National Company with a Local Service

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