Dagenham Terms and Conditions

PLEASE NOTE THAT THIS WEBSITE IS A BOOKING/ENQUIRY/CONTACT SERVICE OPERATED BY PRACTICAL CAR & VAN RENTAL LTD ON BEHALF OF OUR FRANCHISEES. ANY BOOKING/ENQUIRY/CONTACT IS MADE WITH THE FRANCHISEE AND ANY LEGAL CONTRACT IS ENTERED INTO BETWEEN THE RENTER AND THE FRANCHISEE DIRECTLY, NOT PRACTICAL CAR & VAN RENTAL LTD. THE DETAILS OF THE LEGAL ENTITY CAN BE FOUND ON THE FRANCHISEES WEBPAGE OR BY CONTACTING PRACTICAL HEAD OFFICE ON 0121 772 8599.

• All drivers and/or payees must show valid original driving licences plus 2 forms of ID, copies are not accepted. ID's must be no less than 3 months or 12 weeks old. See below for the GB licence check procedure.
• All pricing is per day and subject to availability.
• Minimum rental period is 24 hours (unless stated otherwise).
• All rentals include insurance (subject to excess, breakdown cover, mileage (subject to local limits) and VAT).
• All rentals are subject to the insurance qualification of all driver's full details can be found:- Terrms & Conditions PDF.
• Collision Damage Waiver may be available – please ask for details.
• The Damage and Theft excess may vary by location – please ask for details.
• Van Rentals are subject to an overhead roof damage excess.
• Additional Drivers are acceptable at an additional cost.
• Drivers must have held their licence for a minimum of 12 months (or 2 years if the driver is under 25 or a non UK licence holder and local restrictions may apply too).
• Deposits by credit or debit card are required on all rentals. Payment is generally taken when you collect the vehicle, however this policy varies, please check with your renting location as some sites require a booking deposit.
• When you reserve a vehicle with us we will assume your drop off time is the same as your pick up time UNLESS YOU MAKE IT CLEAR OTHERWISE.

Car Hire Age Range: 23-75 (this may vary on some makes and models)
MPV Hire Age Range: 25-75 (this may vary on some makes and models)
Van Hire Age Range: 23-72 (this may vary on some makes and models)
Minibus Hire Age Range: 25-70 (this may vary on some makes and models)
Drivers outside these ranges may be accepted subject to insurance clearance (surcharges may apply)

• Foreign Licence Rules - We must be able to read and understand the licence presented and establish it is valid. We cannot accept an International Drivers Permit on its own without the original under any circumstances. European Licences with the EU symbol are acceptable without an International licence. IDP's are intended for the purpose of translation and validity of the original. The onus is on the Renter to provide a translation to confirm all our Insurance Risk questions.
• Sat Nav units may be available - please ask for details.

Each of our franchisees is a separate legal entity and as such Practical Car & Van Rental Ltd can not and will not be held responsible for any financial recompense or legal liability deemed appropriate by any third party.

Cancellation and No Show Policy

If your travel plans change, you may normally cancel your booking free of charge anytime up until 24 hours before your rental is due to start except rentals commencing on a Monday which require 48 hours notice of cancellation. Please check with your renting site if the local terms are different.

If you fail to pick up your car or van on the day your rental is due to start, or do not cancel with more than 24 hours notice prior to the time it is due to start, you will be required to pay at least £50 or the locations own designated fee.

Vehicles are subject to availability. If not available a free upgrade to the next vehicle group will be offered. The location you want to book with will give you a minimum 48 hours notice in the event that they have to cancel your booking in extreme unforeseen circumstances, Cancellation would only occur after every effort has been made to source an alternative vehicle/transport and where a free upgrade would not be appropriate.

GB Driving Licence Checking procedure.

You may check your licence yourself online no more than 72 hours in advance OR check at the rental office when you collect your vehicle.

This will add a few minutes to the normal procedure so please allow time for this to be done.

This is essential for Rental Companies to do in order to comply with the Insurance Companies Rules.

To check you will need your Driving Licence, National Insurance Number and Post Code.

First go to this web site address:- https://www.gov.uk/view-driving-licence

Log in with the full 16 digit driver number, National Insurance Number and Postcode.

Then choose to SHARE the driving licence information, this page can be printed as well. If you cannot print - no problem - BUT make sure you bring the SHARE code to the rental office along with the licence and your ID. NB note the share code is case sensitive​.

All GB Drivers Must Do This

On arrival at site the renting location will enter the SHARE code that you the driver(s) have been given. This will be printed and retained (on ONE page) all of the drivers information. The rental company has to have this information for their Insurance Company.

There is also another option for GB customers who have trouble on the web checking their own licence or who don't know their National Insurance number. If GB licence holders cannot generate a code online then you can call 0300 083 0013 (national rate from a land line) and DVLA will provide you with a SHARE code. Monday to Friday 8.00am to 7pm, Saturday 8.00am to 2pm. National Insurance number NOT needed.

Alternatively you can call DVLA on 0300 790 6801 (national rate from a land line) and leave permission for your driving record to be checked verbally by a nominated person or organisation. You have to go through 3 levels of options which are 1 - 4 - 2. This permission is valid for 7 days. Monday to Friday 8.00am to 7pm, Saturday 8.00am to 2pm. National Insurance number NOT needed. The nominated site who needs the information then calls DVLA, states who they are and that there is a verbal message allowing them the information. DVLA will then give the details the site needs (entitlements and endorsements).​

No Show Policy

If you fail to collect the vehicle on the day the rental is due to start, or do not cancel with more than 48hrs notice prior to the start of the rental, a £25 no show fee will be payable. 

Insurance Excess

All Vans have a £1000 damage excess, £1500 Theft and write off excess and a £1500 overhead damage excess.

 

Mileage Allowance

The mileage allowance for all vehicles 

1 - 6 days hire 200 miles per day. 

7+ days 100 up to a maximum of 2800 miles on a 28 day agreement.

Excess miles charged at 15p per mile. 

Deposits

Deposits can be held for up to 28 days but are often released sooner.

Vehicle Damage

In the event of a 3rd party claim against yourself the £1000 excess will be deducted from your nominated card and held until insurance claim has been completed and liability has been agreed.

Convictions and Endorsements

Under our insurance we are not able hire to any person with the following convictions on their licence for 5 years from the start of the conviction. 

Major Convictions:

Accident Offences AC10 AC20 AC30

Disqualified Driver Offences BA10 BA30 BA40 BA60

Careless Driving Offence CD40 CD50 CD60 CD70 CD80 CD90

Dangerous Driving DD10 DD40 DD60 DD80 DD90

Drink and Drug Offences DG10 DG40 DG60 DR10 DR20 DR30 DR31 DR40 DR50        DR60 DR61 DR70 DR80 DR90

Insurance Offences IN10 IN14

Licensing Offences LC30 LC40 LC50

Miscellaneous Offences MS50 MS60 MS70 MS80 MS90

Theft of Unauthorised Taking Offences UT10 UT20 UT30 UT40 UT50

Disqualified Driver Offences NE 96, 97, 98 or 99 TT99 XX99

ENDORSEMENTS ENDING WITH 2, 4 OR 6 Aiding, Abetting, Counselling or Procuring the 0 will be changed to 2 e.g. LC20 becomes LC22 Causing or Permitting the 0 will be changed to 4 e.g. IN10 becomes IN14 Inciting the 0 will be changed to 6 e.g. DD40 becomes DD46.

Should you receive a penalty charge notice during your hire with us a administration fee of £48.00 will be deducted from your nominated card and the penalty charge notice transfered to the driver. 

PLEASE NOTE THAT THIS WEBSITE IS A BOOKING/ENQUIRY/CONTACT SERVICE OPERATED BY PRACTICAL CAR & VAN RENTAL LTD ON BEHALF OF OUR FRANCHISEES. ANY BOOKING/ENQUIRY/CONTACT IS MADE WITH THE FRANCHISEE AND ANY LEGAL CONTRACT IS ENTERED INTO BETWEEN THE RENTER AND THE FRANCHISEE DIRECTLY, NOT PRACTICAL CAR & VAN RENTAL LTD. THE DETAILS OF THE LEGAL ENTITY CAN BE FOUND ON THE FRANCHISEES WEBPAGE OR BY CONTACTING PRACTICAL HEAD OFFICE ON 0121 772 8599.